We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. By accessing and using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect two types of information from users of our website: personal information and non-personal information.

Personal Information

Personal information refers to information that can identify you as an individual. This may include: Name, Email address, Phone number, Company name (if applicable), Address, Payment information (credit card or other billing details), Shipping and billing details
and any other information you provide when you use our services or contact us directly

We collect personal information when you: Request a quote or submit shipment details, Register for an account or subscribe to our newsletter, Contact our customer service team, Fill out forms on our website, Complete payment transactions

Non-Personal Information
Non-personal information refers to data that cannot identify you as an individual. This may include: IP address, Browser type and version, Operating system, Referral source (where you came from before visiting the site), Pages viewed and navigation paths on our website, Time spent on specific pages, Any other technical information collected via cookies or similar tracking technologies

This information is collected automatically as you interact with our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing and improving services to process shipments, provide quotes, and deliver the requested services (air freight, sea freight, land freight, customs clearance)

Customer support to respond to your inquiries, assist with service-related issues, and provide you with customer service

Transaction processing to process payments and provide invoices for services rendered

Marketing communications to send promotional emails or newsletters about new services, offers, and updates that we believe may be of interest to you. You can opt out of marketing communications at any time

Website improvement to analyze usage trends, improve user experience, and personalize the content on our website

Compliance to comply with legal obligations and industry regulations, such as tax laws, import/export regulations, and customs compliance.

3. How We Share Your Information

We may share your information in the following circumstances:
With service providers: We may share your personal information with third-party vendors, contractors, or service providers who help us operate our website, process payments, manage shipments, and provide customer support.

For legal purposes: We may disclose your information if required by law or in response to a valid legal request (e.g., subpoenas, court orders, or government investigations).

For business transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, personalize content, and analyze usage patterns. Cookies are small text files placed on your device to remember your preferences, login information, and site navigation.

You can control cookie preferences through your browser settings. However, disabling cookies may impact your ability to use certain features of our website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include encryption, secure sockets layer (SSL) technology, firewalls, and access control mechanisms.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your personal information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.

Correction: You can update or correct inaccurate or incomplete information.

Deletion: You can request the deletion of your personal information, subject to certain legal obligations and contractual commitments.

Opt-out: You can opt out of receiving marketing communications by following the unsubscribe link in emails or by contacting us directly.

Data Portability: In some jurisdictions, you have the right to receive your personal data in a commonly used, machine-readable format.

To exercise these rights or if you have any questions or concerns about your personal information, please contact us using the contact information below.

8. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for the content or practices of these sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us immediately, and we will take steps to remove that information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date at the top will be revised. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal information as described herein.